FAQs
Refer to the following sections for more information about the TranSync System. For questions, contact Transcend customer service at info@somnetics.com or call 1-877-621-9626.
Account Type: Individual User
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How do I send compliance data with TranSync desktop software?
- Double click the Transcend icon; located on your PC desktop.
- Supply power to the PAP and connect the PAP to the PC using the USB cable.
- Click on the TranSync icon from the desktop software home screen.
- Enter your email address for account verification and click Send to TranSync.
- Once successfully complete, the software will display a message stating successful transmission.
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If I get an error message what should I do?
Record the message if possible and contact customer service at 1-877-621-9626 or info@somnetics.com with the error code.
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How do I register for an Individual User Account?
- Go to www.MyTranSync.com and click Register. Select Individual User Account.
- Enter the required information and follow directions to complete your account registration.
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How do I register my PAP device?
- Log into your account on www.MyTranSync.com.
- Click on Devices.
- Click on Register New Device.
- Type in the Serial Number of your device, which can be found underneath the filter plate of your PAP device.
- Click Submit.
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How do I view my compliance report?
- On your PC or mobile phone, go to www.MyTranSync.com and log into your account.
- To view your compliance, Click on Compliance Report.
Note: A limited compliance report is available on your smartphone (
www.MyTranSync.com). The full compliance report is available using your PC.
Account Type: Homecare Provider
You must be logged into your account on www.MyTranSync.com to perform any of the below actions.
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How do I register a PAP device?
- Click on Devices.
- Click on Register New Device.
- Type in the Serial Number of your device, which can be found underneath the filter plate of the PAP device.
- Click Submit.
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How do I create a new patient?
- Click on Patients.
- Click on Create New.
- Fill out the required information.
- The patient will receive a confirmation email. They must click on the link in order to approve compliance tracking.
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How do I create a sub-account?
- Click on Sub-Accounts.
- Click on Create New.
- Fill out the required information and click Submit.
- The Sub-Account contact must open the confirmation email to activate the Sub-Account.
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How do I view a compliance report?
- Find your patient in the Patient List and click on the Report icon.
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How do I search for a particular patient?
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On the Patient list, select a filter from the drop down menu such as
Patient ID.
- Type in the patient ID and click the + symbol to add it to the filter criteria.
- Click the Search icon.
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How do I transfer a patient to another account?
- Click on the Patient name or Patient ID.
- Click on the Patient Function button.
- Click on Transfer Patient.
- Search for the account to which you wish to transfer the patient.
- Select the account and confirm patient transfer.
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What is a care monitor?
Care Monitors are generally healthcare professionals who are also involved in managing your patients care. Care monitors are only used as a reference. They cannot see patient data unless they register for an Authorized Monitoring Account.
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How do I create a care monitor?
- Click on Settings.
- Click on Manage Care Monitors.
- Type in the care monitor and click Create.
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What is an Authorized Monitor?
Authorized monitors are Physicians, clinicians or third party viewers who are authorized to view patient data including compliance reports. They cannot edit patient data.
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How do I share patients with an authorized monitor?
- Click on the Patient name or Patient ID.
- Click the + symbol in the Authorized Monitor section.
- Search for a monitor using any of the fields provided.
- Once you find your monitor from the results list, click Select.
- Confirm the selection and click Confirm.
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How do I assign a Device to a patient?
- Click on the Patient name or Patient ID.
- Click on the + symbol in the device section.
- Select the device serial number.
- Click Add Device.
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How do I use the group compliance report function?
- In the Patient list, click on Group Compliance Reports.
- Click on Past 24 hours, Past 30 days, Past 60 days or Past 90 days.
- The results display compliance information for a group of patients over the selected date range. A patient is deemed compliant if 70% of the days within the selected date range have at least 4+ hours of therapy.
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How do I prove that my patient is compliant for reimbursement purposes?
Use the 30 day compliance window function. The feature searches for a 30-day consecutive window of use within the last 90 days. At least 70% of those nights must have four or more hours of therapy. Follow these steps to view the 30-day Compliance Window.
- Click on the Patient name or Patient ID.
- Click on Patient Function button.
- Click on 30 Day Compliance Window.
- If the patient is compliant the search will display "30-day Compliance Window found" and if the patient is not compliant it will display "No 30-day Compliance Window Found."
- Details on the compliance can be found in the report.
Account Type: Authorized Monitor
You must be logged into your account on www.MyTranSync.com to perform any of the below actions.
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How do I view a compliance report?
- Find your patient in the Patient List and click on the Report icon.
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How do I search for a particular patient?
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On the Patient list, select a filter from the drop down menu such as
Patient ID.
- Type in the patient ID and click the + symbol to add it to the filter criteria.
- Click the Search icon.
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How do I use group compliance report function?
- In the Patient list, click on Group Compliance Reports.
- Click on Past 24 hours, Past 30 days, Past 60 days or Past 90 days.
- The results display compliance information for a group of patients over the selected date range. A patient is deemed compliant if 70% of the days within the selected date range have at least 4+ hours of therapy.
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How do I prove that my patient is compliant for reimbursement purposes?
Use the 30 day compliance window function. The feature searches for a 30-day consecutive window of use within the last 90 days. At least 70% of those nights must have four or more hours of therapy. Follow these steps to view the 30-day Compliance Window.
- Click on the Patient name or Patient ID.
- Click on Patient Function button.
- Click on 30 Day Compliance Window.
- If the patient is compliant the search will display "30-day Compliance Window found" and if the patient is not compliant it will display "No 30-day Compliance Window Found."
- Details on the compliance can be found in the report.
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How can I view more patients?
- Contact the Homecare Provider that you are working with and ask for them to share patients with you.