FAQs

Refer to the following sections for more information about the TranSync System. For questions, contact Transcend customer service at info@somnetics.com or call 1-877-621-9626.

Account Type: Individual User

  1. How do I send compliance data with TranSync desktop software?
    • Double click the Transcend icon; located on your PC desktop.
    • Supply power to the PAP and connect the PAP to the PC using the USB cable.
    • Click on the TranSync icon from the desktop software home screen.
    • Enter your email address for account verification and click Send to TranSync.
    • Once successfully complete, the software will display a message stating successful transmission.
  2. If I get an error message what should I do?

    Record the message if possible and contact customer service at 1-877-621-9626 or info@somnetics.com with the error code.

  3. How do I register for an Individual User Account?
    • Go to www.MyTranSync.com and click Register. Select Individual User Account.
    • Enter the required information and follow directions to complete your account registration.
  4. How do I register my PAP device?
    • Log into your account on www.MyTranSync.com.
    • Click on Devices.
    • Click on Register New Device.
    • Type in the Serial Number of your device, which can be found underneath the filter plate of your PAP device.
    • Click Submit.
  5. How do I view my compliance report?
    • On your PC or mobile phone, go to www.MyTranSync.com and log into your account.
    • To view your compliance, Click on Compliance Report.
Note: A limited compliance report is available on your smartphone (www.MyTranSync.com). The full compliance report is available using your PC.

Account Type: Homecare Provider

You must be logged into your account on www.MyTranSync.com to perform any of the below actions.

  1. How do I register a PAP device?
    • Click on Devices.
    • Click on Register New Device.
    • Type in the Serial Number of your device, which can be found underneath the filter plate of the PAP device.
    • Click Submit.
  2. How do I create a new patient?
    • Click on Patients.
    • Click on Create New.
    • Fill out the required information.
    • The patient will receive a confirmation email. They must click on the link in order to approve compliance tracking.
  3. How do I create a sub-account?
    • Click on Sub-Accounts.
    • Click on Create New.
    • Fill out the required information and click Submit.
    • The Sub-Account contact must open the confirmation email to activate the Sub-Account.
  4. How do I view a compliance report?
    • Find your patient in the Patient List and click on the Report icon.
  5. How do I search for a particular patient?
    • On the Patient list, select a filter from the drop down menu such as Patient ID.
    • Type in the patient ID and click the + symbol to add it to the filter criteria.
    • Click the Search icon.
  6. How do I transfer a patient to another account?
    • Click on the Patient name or Patient ID.
    • Click on the Patient Function button.
    • Click on Transfer Patient.
    • Search for the account to which you wish to transfer the patient.
    • Select the account and confirm patient transfer.
  7. What is a care monitor?

    Care Monitors are generally healthcare professionals who are also involved in managing your patients care. Care monitors are only used as a reference. They cannot see patient data unless they register for an Authorized Monitoring Account.

  8. How do I create a care monitor?
    • Click on Settings.
    • Click on Manage Care Monitors.
    • Type in the care monitor and click Create.
  9. What is an Authorized Monitor?

    Authorized monitors are Physicians, clinicians or third party viewers who are authorized to view patient data including compliance reports. They cannot edit patient data.

  10. How do I share patients with an authorized monitor?
    • Click on the Patient name or Patient ID.
    • Click the + symbol in the Authorized Monitor section.
    • Search for a monitor using any of the fields provided.
    • Once you find your monitor from the results list, click Select.
    • Confirm the selection and click Confirm.
  11. How do I assign a Device to a patient?
    • Click on the Patient name or Patient ID.
    • Click on the + symbol in the device section.
    • Select the device serial number.
    • Click Add Device.
  12. How do I use the group compliance report function?
    • In the Patient list, click on Group Compliance Reports.
    • Click on Past 24 hours, Past 30 days, Past 60 days or Past 90 days.
    • The results display compliance information for a group of patients over the selected date range. A patient is deemed compliant if 70% of the days within the selected date range have at least 4+ hours of therapy.
  13. How do I prove that my patient is compliant for reimbursement purposes?

    Use the 30 day compliance window function. The feature searches for a 30-day consecutive window of use within the last 90 days. At least 70% of those nights must have four or more hours of therapy. Follow these steps to view the 30-day Compliance Window.

    • Click on the Patient name or Patient ID.
    • Click on Patient Function button.
    • Click on 30 Day Compliance Window.
    • If the patient is compliant the search will display "30-day Compliance Window found" and if the patient is not compliant it will display "No 30-day Compliance Window Found."
    • Details on the compliance can be found in the report.

Account Type: Authorized Monitor

You must be logged into your account on www.MyTranSync.com to perform any of the below actions.

  1. How do I view a compliance report?
    • Find your patient in the Patient List and click on the Report icon.
  2. How do I search for a particular patient?
    • On the Patient list, select a filter from the drop down menu such as Patient ID.
    • Type in the patient ID and click the + symbol to add it to the filter criteria.
    • Click the Search icon.
  3. How do I use group compliance report function?
    • In the Patient list, click on Group Compliance Reports.
    • Click on Past 24 hours, Past 30 days, Past 60 days or Past 90 days.
    • The results display compliance information for a group of patients over the selected date range. A patient is deemed compliant if 70% of the days within the selected date range have at least 4+ hours of therapy.
  4. How do I prove that my patient is compliant for reimbursement purposes?

    Use the 30 day compliance window function. The feature searches for a 30-day consecutive window of use within the last 90 days. At least 70% of those nights must have four or more hours of therapy. Follow these steps to view the 30-day Compliance Window.

    • Click on the Patient name or Patient ID.
    • Click on Patient Function button.
    • Click on 30 Day Compliance Window.
    • If the patient is compliant the search will display "30-day Compliance Window found" and if the patient is not compliant it will display "No 30-day Compliance Window Found."
    • Details on the compliance can be found in the report.
  5. How can I view more patients?
    • Contact the Homecare Provider that you are working with and ask for them to share patients with you.