TranSync Privacy Policy


We recognize that the privacy of your personal information is important to you. The purpose of this TranSync Privacy Policy is to let you know how we handle the information we receive from you through this website.

This TranSync Privacy Policy does not apply to information collected through other means such as our website, although that information may be protected by other privacy policies. As used in this TranSync Privacy Policy, terms such as “we” or “our” and “Company” refer to Somnetics International, Inc., its current and future affiliate entities, and contracted data storage or software support vendors.

This site is intended for a United States audience. Any information you provide, including any personal information, will be transferred to and processed by a computer server located within the U.S.

This privacy policy exclusively covers the website Once a visitor leaves this site, the Company has no control over other websites and their privacy policies. The Company will not be responsible for the protection of privacy of any information the user provides while visiting other websites, including any that may be linked through

Use of non-personal information

“Non-personal information” means information that does not permit us to specifically identify you by your full name or similar unique identifying information such as a social security number, member identification number, address or telephone number, demographic user information (gender, height, weight) prescription settings, mask type, referring or prescribing physician, or healthcare monitors. The Company may also monitor account and serial number inputs into the TranSync system.

We may also collect other forms of non-personal information such as what web browsers are used to read our website and what websites are referring traffic or linking to our website. Aggregate and de-identified data regarding website users is also considered non-personal information.

We may use and disclose non-personal information internally unless restricted by this policy or by law. Some examples of the ways we use non-personal information include:

  • Quality monitoring and improvement of our products
  • Marketing, product development, and research purposes
  • Developing reports regarding site usage, activity, and statistics.
  • Assisting users experiencing website problems.

Your Personal information

“Personal information” means information that specifically identifies you as an individual, such as your full name, telephone number, e-mail address, postal address, or certain account numbers.

We may use or access personal information for a number of purposes such as:

  • To respond to an email or particular request from you.
  • To perform analytics and to improve our website
  • To perform website or software maintenance or to troubleshoot problems related to the website or software
  • To comply with applicable laws, regulations and legal processes.
  • To protect someone’s health, safety or welfare.
  • To protect our rights, the rights of affiliates or related third parties, or to take appropriate legal action, such as to enforce our Terms of Use.
  • To keep a record of our transactions and communications.
  • To allow access to health care providers that you have authorized
  • As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.

We may use personal information to contact you, consistent with applicable law, through any contact information you provide through our websites, including any email address, telephone number, cell phone number, text message number, or fax number.

We may share personal information within the Company, with physicians, healthcare providers, and with other companies that we hire to perform services on our behalf, such as technical support agencies. We may combine personal information that you provide us through the TranSync program with other information we have received from you, whether online or offline, or from other sources such as from our vendors. For example, if you have purchased a product or service from us, we may combine personal information you provide through this website with information regarding your receipt of the product or service.

Sharing personal information

We will only share your personal information with third parties as outlined in your TranSync agreement with us in this TranSync Privacy Policy and as otherwise permitted by law.

We may share personal information if all or part of the Company is sold, merged, dissolved, acquired, or in a similar transaction.

We may share personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to other visitors.

Your personal information will be stored indefinitely to keep record of information necessary to meet manufacturer-related FDA recalls and government regulatory requests.

Reviewing your information

This website may permit you to view your visitor profile and related personal information and to request changes to such information. If this function is available, we will include a link on this website with a heading such as “Manage My Profile” or similar words. Clicking on the link will take you to a page (“Manage My Profile or similar words) through which you may review and request changes to your visitor profile and related personal information.

Opting out of TranSync

Should you wish to remove your data from the TranSync program please notify Somnetics of your desire to leave the system by email at You must include the serial number of your Transcend device and the name of your device provider.

Troubleshooting and Maintenance

In the event that assistance is needed from us to ensure that you are using the website properly and effectively, the Company may need to remote into your computer to troubleshoot or perform maintenance. This action will not affect the functionality of your computer in any way and will be limited to diagnosing and correcting any problem you might have encountered in using the website, Each remote session is unique. Somnetics or our technical support vendor always will ask your permission prior to accessing your computer. Each time you need assistance, you can give us access by either entering a unique password into our software program or by email verification. By agreeing to this privacy policy, you grant us the right to access your computer in the event that assistance is needed.

Website and information security, and third party tools

Information we collect is encrypted and stored on a secure cloud-based server. Due to the nature of the Internet and online communications, we cannot guarantee that any information transmitted online will remain absolutely confidential, and we are not liable for the illegal acts of third parties such as criminal hackers.

Most e-mail, including any e-mail functionality on our site, does not provide a completely secure and confidential means of communication. If you send an e-mail communication to us, it is possible that your e-mail may be accessed or viewed inappropriately by another Internet user while in transit to us. If you wish to keep your information completely private, you should not use e-mail.

Contact us

To contact us regarding this TranSync Privacy Policy and our related privacy practices, please send an email to: If you believe we or any company associated with us has misused any of your information please contact us immediately and report such misuse.

Effective date

The Effective Date of this Privacy Policy is February 9, 2015.

Changes to this TranSync Privacy Policy

We may change this Website Privacy Policy. If we do so, such change will appear on this page of our website or in another location as indicated by us. Please visit this policy to learn of any updates.